FAQ
1. What does 18k gold mean?
18k gold refers to gold that is 75% pure (18 parts gold out of 24), mixed with other metals like copper or silver for added strength and durability. It's known for its rich, warm color and is ideal for fine jewelry.
2. Is your gold real and certified?
Yes, all our gold jewelry is made with genuine 18k gold and our pieces are also hallmarked to verify their gold content.
3. Can I wear 18k gold everyday?
Absolutely! 18k gold is strong enough for everyday wear especially for rings, bracelets and necklaces. However, dainty pieces are more delicate due to their thinner designs, so extra care should be taken to preserve their longevity. We recommend removing it during heavy physical activity or instances where it can get caught.
4. Can I trust buying fine jewelry online?
Yes! Our online store uses secure payment systems, provides detailed product descriptions and images and offers customer support to ensure a safe and transparent shopping experience.
5. How do I know what size to order?
We provide detailed size guides for our products. If you need further help, our customer service team is happy to assist you.
6. How long does shipping take?
Standard orders are processed within 1–2 business days. Shipping is typically 3-5 business day but varies based on location. Delivery within Edmonton takes 1-2 business days.
7. Do you ship internationally?
No, we do not ship worldwide. Right now we only ship Canada wide.
8. How should I care for my 18k gold jewelry?
To maintain shine and longevity:
- Store pieces separately in a soft pouch
- Avoid contact with harsh chemicals or perfumes
- Clean regularly with a soft cloth or mild soap and water
9. Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email so you can monitor delivery progress in real time.
10. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay and Google Pay.
Still have questions?
Contact us at heirloomworthyjewelry@gmail.com.